WhatsApp Group Automation Troubleshooting

Quick checks

Most issues clear up with the basics: refresh the page, sign out and back in at serlzo.com, and confirm you completed every step in “How To Setup WhatsApp Group Automation”.

If your workflow isn't running, double-check you selected WhatsApp Group Workflow and not Multichannel Workflow when creating it - the two are set up differently. Also confirm a WhatsApp group was actually selected before you clicked Create Workflow; a workflow saved without a group attached won't send anything.

If no groups appear under the group-selection step, your WhatsApp number may not be properly connected. Check the connection status in your dashboard and reconnect if needed.

If you're on a team account, also confirm you are an Admin - some actions are limited to admins.

Still stuck?

Reach the Serlzo team from the live chat bubble in your dashboard or the Chat with us option on this help center. Include what you were doing, what you expected, and a screenshot if you can - it speeds everything up.